Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at hello@elysiannoire.com.

If your return is accepted, we will send you instructions on how and where to send your package. Return shipping costs will be the responsibility of the customer, except in cases of defective, damaged, or incorrect items. If the item arrives defective, damaged, or incorrect, ELYSIAN NOIRE will cover the corresponding return or replacement costs.

For any questions regarding returns, you can contact us at hello@elysiannoire.com.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take some time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@elysiannoire.com.